Are LED neon signs prone to breakages? What are they made of?
Our LED Neon is made from proprietary PVC molding technology, most signs deliver with high quality acrylics backing, we can also provide the neon sign without backing for professional clients. Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon. They are much stronger than traditional neon signs.
Can you use LED Neon Sign Signs outdoor?
Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. Please specify your application when you submit your custom order inquiry.
What's the typical lead time for custom orders?
Delivery from the time your order is placed is typically 2-3 weeks for design, production, and shipping right to your door.
How do you power the neon signs?
All of our signs connect directly into a standard power socket (with plug for each shipping country)and it comes with a 12V transformer.
How long do the LED neon signs last?
The lifetime of LED light lasts minimum of 50,000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.
Does it require any maintenance?
Not at all. LED is environmentally friendly and maintenance free.
Installation:
What's the length of the power cord?
The cord from the neon sign is 1.8 meters (6ft) long encased with a clear coating, with an additional of 1.2 meters(4ft) of black or white cord from the power adaptor. There’s another I meter(3ft) black or white cord from the adaptor to your plug. In total it’s 1 3ft from the neon sign to your power plug.
How safe are LED neon signs?
Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.
Will my neon sign require any specialist installation?
The majority of neon signs that we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal mains plug, which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from chain that we can supply as optional accessory. Neon signs for permanent external use, and some large internal neon signs, will require specialist installation.
Ordering:
What does the warranty cover?
We provide 24-month indoor and 12-month outdoor materials and craftsmanship for all neon signage. However, this does not include any damage caused by improper installation or physical damage during use.
Customization:
What are the colors available?
We have a total of 9 colours-Pink, Light Green, Blue, Light Blue, Purple, Red, Yellow, Orange and White!
Can you use any font or design to create an LED Neon Sign?
Yes, however some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline (equal width) fonts due to the tube that we are using. Calligraphy/brush styles can’t be replicated precisely. We are more than happy to advise and assist with your ideas.
How much does a custom sign cost?
Our custom neon price cost depends on signage size and design complexity, use custom product page to upload your design file to get price or email info@etimeau.com.au
What's the process for customized orders?
You can upload the design file to our custom product page or, if you prefer, you can also email our team to info@etimeau.cou.au and we will provide you the price within 2 hours.
Is there a minimum size that you need to work to?
We tend to work a minimum letter height of around 100mm, as we find that letters have more definition at this size. It is possible to make letters smaller than this, but larger letters do tend to look neater. if you have additional questions! email our team at info@etimeau.com.au